Prescription Lens Return Policy
We use only first quality lenses and guarantee that your new lenses will be fabricated exactly as prescribed.
We are experts in filling eyeglass prescriptions. If within 15 days of when you receive your lenses, they need to be remade due to a doctors change of prescription, we will apply a 50% discount toward the purchase of a new set of lenses.
Prescription lenses are custom made specifically for you and therefore cannot be returned for a refund. We guarantee 100% accuracy on all prescription lenses or they will be remade at no charge. We pride ourselves in our workmanship and accurately filling your prescription is our number one priority. If your eye doctor changes your eyeglass prescription within 15 days, we will remake your lenses at a 25% discount.
Prescription Lens Exchange Policy
All prescription lenses are considered special orders, and are therefore non-refundable. However, we understand there may be times you want to change the frame even though the prescription lenses are perfect. If, within 30 days of receipt of product, you wish to exchange a frame that we have made prescription lenses for, you will be charged or credited the difference of the new lens cost. A lens credit of 50% of the original lens cost will be applied to the cost of any new lenses ordered. Please Contact Us for a replacement. In addition, new shipping charges will incur.
We guarantee 100% accuracy on all prescriptions or they will be remade at no charge. All prescription eyeglasses, prior too leaving EyewearLens.com undergo a stringent quality control hand inspection. The lenses are checked at many different stations for accuracy. We pride ourselves in our workmanship and accurately filling your prescription is our number one priority. In the unlikely event that an error makes it through our system, we will promptly and courteously remake the lenses to our 100% accuracy standard. Please Contact Us for a replacement. In addition, new shipping charges will incur.
Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and commit to keeping our prices low, quality high and SAVE you money!
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.